![]() Kathy was awesome and assured me she could get me the correct part after verifying the make and model of my laser printer. ![]() a "big box" office supply store had shipped me the wrong item and I was stuck. Thanks again, I am truly impressed!Ī few months ago I needed a part in a hurry. I could not get at the rollers to remove them with my fat fingers without putting the printer on its back however, I removed ALL toner cartridges before doing this and everything worked just fine. Once installed, my printer now works without jamming! The only suggestion that I would make is the instructions tell you not to put the printer on its back to avoid toner spilling on sensitive mirrors. ![]() The instructions were sent separately by email and were clear and concise. The rollers arrived yesterday and I installed them today. However, it made not difference and the $%^# thing still jammed! After another pass on the internet, I read that only genuine HP parts work and shortly after I found. I was able to install the tray 2 roller, but could not find instructions for the tray 1 device. ![]() ![]() I had read on the internet that you could replace the pickup rollers, so I bought a "kit" from an internet mail order service. The printer would jam on every page from either tray 1 or 2 then go into a "initializing" mode for several minutes. Thank you, for the parts and instructions! I was about to give up on my HP CP2025 color laser printer, except that I had about $1000 worth of toner left from when I had my consulting business. ![]()
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